We are committed to protecting your personal information and data security. Learn how we collect, use, and keep your information safe.
Bbajji takes the privacy and security of your personal information extremely seriously. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use the bbajji platform. We comply with international data protection laws such as GDPR and local privacy regulations.
By registering on our platform or using our services, you agree to the terms described in this Privacy Policy. Your privacy is our highest priority, and we ensure that all your information is handled according to the highest security standards. bbajji only collects necessary information and never shares it with third parties without your consent.
This Privacy Policy applies to all users of the bbajji website and mobile application. This includes registered players, visitors, and anyone who uses our customer support services. If you are under 18 years of age, you should not use bbajji, and we do not knowingly collect any information from minors.
Bbajji reserves the right to update or change this Privacy Policy at any time. We will notify you by email or website notification of any significant changes. The revised policy will be effective from the date it is posted on the website. We recommend that you review this page regularly to stay informed about our latest privacy practices.
We use 256-bit SSL encryption, which keeps all your data fully encrypted and protected from hackers or third parties.
All your information is stored on secure servers with limited access only for authorized personnel.
Bbajji complies with GDPR and international data protection regulations and fully respects your information rights.
We never share or sell your information to third parties without your consent or unless legally required.
Your information is only retained for as long as necessary, and you can request deletion at any time.
You can request to access, correct, or delete your personal information at any time.
Bbajji collects various types of personal and technical information necessary to provide services to you. We only collect information that is legally valid and essential for delivering our services. Collected information falls into three main categories: information you provide directly, automatically collected information, and information received from third parties.
When you register at bbajji, we collect the following information: full name, date of birth, gender, email address, phone number, address (country, city, zip code), username, and password. This information is used to verify your identity, ensure account security, and meet legal requirements. All information must be accurate and up to date.
By law we must conduct KYC (Know Your Customer) verification. For this we collect: government-issued ID (NID, passport, driving license), proof of address (utility bill, bank statement), selfie or photo, and bank account details. These documents are stored in encrypted form and can only be accessed by the compliance team. We never use your ID or personal documents for marketing or other purposes.
To process deposits and withdrawals, we collect: bank account number, mobile banking number, credit or debit card information (card number, expiration date, CVV), transaction history, and payment method preferences. Note that we do not directly store your payment card information but process it securely through PCI-DSS certified payment processors.
To improve your gaming experience and ensure responsible gaming, we track: betting history, games played, amounts won and lost, login and session times, favorite games, and betting patterns. This data helps us detect problem gambling, prevent bonus abuse, and provide personalized recommendations.
When you use bbajji, we automatically collect: IP address, browser type and version, device information (model, operating system), cookies and tracking data, clickstream data, and time spent on site. This information is used to improve our platform, enhance security, and troubleshoot technical issues.
When you contact us, we store: live chat conversations, email correspondence, phone call recordings (with consent), social media messages, and your feedback or complaints. This information is used to improve customer service, resolve disputes, and for training purposes.
Bbajji follows a data minimization policy, meaning we only collect information that is necessary to provide our services. We never collect unnecessary or irrelevant data and always respect your privacy.
Bbajji uses your personal information only for legitimate and transparent purposes. We never use your data for unauthorized or unlawful activities. Below we explain in detail how and why we use your information.
We use your information to create and maintain your account. This includes: verifying your identity, providing account access, updating your profile, storing user settings, and providing personalized experiences. We ensure that your account remains under your control at all times and you can change your information anytime.
Your payment information is used to process your deposits, withdrawals, and all financial transactions. We verify transactions, prevent fraud, maintain payment records, and store information necessary for tax and financial reporting. We handle all payments securely in compliance with PCI-DSS standards.
Bbajji uses your information to meet legal and regulatory requirements. This includes: AML (Anti-Money Laundering) verification, age verification and minor protection, reporting to licensing authorities, maintaining tax documentation, and complying with law enforcement requests. We only share information with third parties when legally obligated to do so.
By monitoring your gaming behavior, we ensure responsible gaming. We detect signs of problem gambling, enforce limits and self-exclusion, prevent underage play, and intervene when necessary. Your well-being is our first priority, and we provide responsible gaming tools.
To keep your information and our platform secure, we analyze data. This includes: detecting suspicious activity, preventing multiple accounts, stopping bonus abuse, preventing hacking and unauthorized access, and protecting against identity theft. We use advanced security technology to keep your account safe.
With your consent, we send you: promotions and bonus offers, new game and feature updates, important account notifications, newsletters and special event invitations. You can unsubscribe from these communications at any time. You will always receive transactional or security-related messages as they are necessary for managing your account.
We analyze your usage data to improve the platform. This includes: improving user experience, fixing technical bugs, developing new features, increasing loading speed, and improving customer service. We analyze aggregate data, which does not include personally identifiable information.
| Type of Information | Purpose of Use | Legal basis |
|---|---|---|
| Name and Contact | Account management, communications | Contract fulfillment |
| KYC Documents | Identity Verification, Legal Compliance | Legal obligations |
| Payment Information | Transaction Processing, Fraud Prevention | Contract fulfillment |
| Gaming history | Responsible Gaming, Service Improvement | Legitimate Interest |
| Technical Data | Security, Platform Enhancement | Legitimate Interest |
| Marketing Information | Sending Promotions and Offers | Consent |
Bbajji is committed to protecting your privacy and does not share or sell your personal information to third parties without your consent or unless legally required. However, to provide our services, we work with certain trusted third-party service providers with whom limited information sharing is necessary.
We work with the following third-party service providers: payment gateways and processors (to process transactions), game providers (to supply game content), KYC verification services (for identity verification), hosting and cloud services (for data storage), and customer support platforms. All these providers adhere to strict privacy agreements and can only access information necessary to provide specific services.
We disclose information when legally required to: licensing and gambling regulatory authorities, law enforcement agencies and police, tax authorities and government bodies, courts and legal processes, and AML and fraud investigation agencies. We only share information when there is a legal order or obligation and provide the minimum necessary information.
If bbajji undergoes business restructuring, merger, acquisition, or sale, your personal information may be transferred. In such cases, we will notify you in advance and the new owner will uphold the same privacy standards. Your data protection will always remain our priority, and you will have the right to delete your account if you object.
Bbajji never shares your information with the following parties: advertisers or marketing companies (without your consent), data brokers or information sellers, unrelated third-party businesses, social media platforms (except integrations), and any unauthorized parties. We do not and will never sell your information.
Bbajji will never ask for your bank password, PIN code, or complete card details. If anyone requests this information, notify us immediately as it may be fraudulent activity.
Bbajji uses advanced technology and strict security protocols to keep your personal information safe. We implement technical, administrative, and physical security measures that meet international standards and are regularly updated. Our goal is to protect your data from unauthorized access, alteration, disclosure, or destruction.
We use 256-bit SSL/TLS encryption for all sensitive data transmission, providing bank-level security. All communication between your browser and our servers is encrypted and cannot be intercepted by hackers or third parties. Stored data is also protected with AES-256 encryption, and password hashing algorithms (bcrypt) are used.
Our servers are hosted in secure ISO-certified data centers that feature: 24/7 security monitoring and guards, firewalls and intrusion detection systems, regular backups and disaster recovery plans, access control and biometric identification, and redundant systems and uptime guarantees. We only use trusted and reputable cloud providers.
To keep your account and information secure, we implement: strong password policies and requirements, two-factor authentication (2FA) options, session timeouts and automatic logout, IP-based access monitoring, and suspicious login alerts. Internally, only authorized personnel can access data on a limited basis, and all access is logged.
We conduct regular security assessments and audits: annual third-party penetration testing, vulnerability scanning and patching, code review and security best practices, compliance checks and certifications, and staff training and awareness programs. We quickly resolve any identified risks and continuously improve security measures.
Although we ensure maximum security, if a data breach occurs: we will immediately investigate and contain the incident, notify affected users within 72 hours, report to relevant regulatory authorities, take remedial action and assist those affected, and implement further measures to prevent future incidents. Your security and transparency are our highest priorities.
To keep your account secure: use a strong and unique password, enable 2FA, avoid logging in on public WiFi, don't click suspicious emails or links, and regularly check your account activity.
You have complete control and rights over your personal information. bbajji complies with GDPR and other data protection laws and provides you with various rights over your information. You can exercise these rights at any time, and we will process your request promptly.
You have the right to know what information we hold about you. You can request: a copy of all personal data collected about you, details of how the information is used and processed, who the information has been shared with, how long the data will be retained, and information about your other rights. We will respond to your request within 30 days.
If your information is incorrect or incomplete, you can correct or update it at any time. You can go to your account settings to: update name, address, phone number, add or remove payment methods, change communication preferences, and change password and security settings. Some information such as name and date of birth may require documentation to change.
You can request deletion of your personal information if: the information is no longer necessary, you withdraw consent, you object to processing, the information has been processed unlawfully, or there is a legal deletion obligation. However, we may be required to retain certain information if there are legal or regulatory requirements. After account deletion, all data is permanently deleted and cannot be recovered.
You can request restriction of processing of your information in certain circumstances: if the accuracy of the information is disputed, the processing is unlawful but you don't want deletion, we no longer need the information but you need it for legal claims, or you have objected and verification is pending. During the restriction period, we will only store the information but not conduct other processing.
You can receive your personal data in a structured, commonly used, and machine-readable format. This enables you to: transfer your data to another service provider, download data for your own records, and reuse information elsewhere. We provide data export facilities in CSV, JSON, or PDF formats.
You can object to processing in the following cases: processing based on our legitimate interests, direct marketing and promotional communications, profiling and automated decision-making, and processing for research or statistical purposes. We will respect your objection unless we have compelling legitimate grounds.
You can opt out of marketing communications at any time: by clicking the unsubscribe link in emails, by changing communication preferences in account settings, by contacting customer support, or by texting STOP to SMS. Even after unsubscribing, you will receive important transactional or security-related messages.
The bbajji website uses cookies and other tracking technologies to improve your browsing experience, enable site functionality, and enhance our services. Cookies are small text files stored on your device that remember your preferences and activities. You can control and manage cookie settings at any time.
Essential Cookies: These are essential for the website to function and cannot be disabled. They include login sessions, security tokens, shopping carts, and language preferences. Functionality cookies: These provide personalized experiences such as your favorite games, theme settings, location preferences. Performance Cookies: These help us understand site performance such as page views, click rates, error reports, and load times. Marketing Cookies: With your consent, these are used to display relevant ads and offers.
Some cookies are set by third-party services: Google Analytics (to analyze website usage), payment processors (for secure transactions), game providers (to load game content), and live chat support (for customer service). These third parties have their own privacy policies, which you can view on their websites.
You can control cookies in various ways: block or delete cookies in your browser settings, select preferences in our cookie banner, use third-party opt-out tools, and enable your browser's Do Not Track feature. Keep in mind that disabling all cookies may prevent some site features from working properly.
Bbajji retains your personal information only for as long as necessary to fulfill the purpose of collection or as required by law. Different retention periods apply to different types of information, and we regularly review data to delete unnecessary information.
We retain your information as long as your account remains active: account information and profile, transaction history and balance, gaming records and preferences, communication preferences and settings. Your data remains active if you regularly log in and use the platform.
If your account is inactive or closed: after 12 months of inactivity we will email you, after 18 months the account will be marked dormant, after 24 months you may request account deletion, and after deletion we keep backups for up to 90 days. Some information may be retained longer as required by law.
We retain the following information according to legal requirements: KYC and verification documents: 5 years after account closure, financial transaction records: 7 years (according to tax law), AML and fraud investigation data: up to 10 years, legal dispute and claim-related information: until dispute resolution. These retention periods follow international regulatory standards.
When the retention period ends, we: securely and permanently delete data, remove data from backups, destroy encryption keys, shred physical documents, and maintain deletion records. We follow industry-standard secure data disposal practices.
Bbajji is firmly committed to child protection and strictly enforces age verification. Our services are only for adults aged 18 and above, and we do not knowingly collect personal information from anyone under 18. We take all necessary steps to prevent underage gambling.
We verify age at multiple levels: birth date required at registration, government ID verification, third-party age verification services, and additional verification for suspicious accounts. If any user is found to be under 18, the account is immediately suspended and information is deleted.
If you are a parent and believe your child has provided information to bbajji, please contact us immediately. We will investigate promptly and take necessary action. We recommend parents monitor their children's online activities and use parental control software.
Bbajji is an international platform and your data may be processed and stored on servers located in different countries. We ensure that all international data transfers are carried out with appropriate safeguards and legal protections. Your data protection rights are maintained in all jurisdictions.
We use: European Commission-approved Standard Contractual Clauses (SCC), data processing agreements with third-party providers, adequacy decisions and certifications, and regular compliance audits and assessments. We only transfer data to countries where adequate protection can be ensured.
Wherever your data is processed, your rights remain protected: the same privacy and security standards apply, your GDPR rights are honored, local data protection laws are complied with, and you can file a complaint at any time. We meet data protection standards in every region.
If you have any questions or concerns about this privacy policy, the use of your personal information, or your rights, please do not hesitate to contact us. bbajji takes your privacy concerns seriously and responds to all requests promptly.
You can contact our Data Protection Team through various channels: Live Chat support (available 24/7), customer support tickets, through your account dashboard, or by filling out a request form. We provide an initial response within 48 hours and a complete resolution within 30 days.
If you believe your data protection rights have been violated: first contact us and explain the issue, we will investigate and provide a solution, if not satisfied you can lodge a complaint with your country's data protection authority and seek legal advice. We take all complaints seriously and cooperate in their resolution.
This Privacy Policy was last updated and is effective immediately. bbajji may update this policy from time to time based on technological changes, legal requirements, or changes in business practices. We will notify you in advance of significant changes and seek your consent if required.
By continuing to use bbajji, you agree to this Privacy Policy. Your trust and privacy are of utmost value to us, and we are committed to keeping your personal information secure. Play safely and responsibly on bbajji.